Lean Six Sigma
“How powerful your tank is, General,
It can wipe out a forest,
It can crush a hundred people.
But it has one flaw:
It needs a driver.”
In this anti-war poem, German poet and playwright Berthold Brecht expresses his concern about the consequences of war. But he also emphasizes an important human element. What use is a tank without a driver?
Imagine a morning when the city starts to bustle with the first light of the day. At the start of this new day, what most of us need is a fragrant, full-bodied and intensely flavoured coffee!
You enter a coffee shop on your way and the barista greets you with a familiar smile and asks you: “How do you like your coffee?”
Behind this seemingly simple question, the process that should fulfil our expectation of “perfect coffee” is as complex and deep as in other product and service processes.
Our expectation does not end there. We also expect the perfect coffee to be easy to understand, to be selected from a well-prepared menu, and to be served in a short time.
When these expectations are not met, the coffee can lose its flavour.
How about using Lean, 6 Sigma and Lean 6 Sigma tools in defining processes and solving problems to meet all these expectations? In order to discover the answer to this question together, let’s get to know these tools briefly:
